Keep Well, Stay Safe, but most importantly – Thank You all for your patience and understanding during these troubling times for our community.
Didier Di Mario, Managing Director – Premier Carriage
Didier Di Mario, Managing Director – Premier Carriage
Following the UK governments recent announcement on 23rd March many of you are facing the prospect of having to postpone and re-arrange your wedding date. I would like to re-assure you that ‘Premier Carriage’ will do all we can to support you at this time. We will FREE OF CHARGE transfer your booking to any other date with no time frame involved, so as soon as you are aware you need to postpone simply email us with your new date so we can re-organise your booking, if you have no new date set yet, no problem, just advise us you wish to postpone then let us know the date as soon as you know. You can rest assured that your booking is fully protected through Premier Carriage, there will be no loss of money whenever you decide the new date to be even if it’s in 2021, so no restrictions on date and no admin fees, we will simply place any payments already made on hold until you advise us of a new date to transfer your booking to subject to the vehicle/s you originally booked being available on the new date. The only time when we may need to adjust prices is if you change your wedding from a weekday to a weekend, or winter to summer, but only if a discount was applied to your booking for the original date, and vice versa, so if your new date works out less than your original price a reduction will be made. Should you need to change to a different vehicle because the original vehicle is not available on the new date then a price adjustment may occur if the vehicle chosen is priced differently, again this could be higher or lower depending on the new vehicle chosen. We hope this re-assurance gives you a little peace of mind through this troubling time.
Keep Well and Stay Safe
Didier Di Mario, Managing Director – Premier Carriage
Nobody likes to consider illness taking its toll especially for such a memorable occasion as a wedding, one that has probably taken many months to plan and much outlay. Many have asked in the event of an outbreak like the Corona Virus COVID-19 epidemic what would happen to their booking ? We explain below:
Contract Overview: Your contract for the hired vehicle/s is direct between the Client and the Owner of the Vehicle/s [the supplier] not Premier Carriage, and as such some may take a slightly different or sympathetic approach to illnesses and/or situations arising such as epidemics and pandemics where unprecedented swathes of people and businesses can be affected. The standard terms and conditions shown on this website however will always be those to which you should refer to as they form your legal contract, which was agreed between both parties.
Onboard Safety: Your safety is of paramount importance especially where the spread of transmissible airborne infections are concerned. Both drivers and passengers should therefore observe the current guidelines set down by the UK government and follow this advice while the current coronavirus is in circulation. In addition Premier Carriage recommends in those vehicles that have glass division screens between the passenger cabin and drivers compartment these should be closed to help reduce transmission, for those vehicles without division screens then all windows could be partially cracked open to allow the free flow of fresh air throughout the cabin. Drivers and owners should ensure their vehicles are wiped with a sanitizer on areas that are frequently touched before each hire and periodically throughout the hire, where possible the passengers should allow the drivers to open and shut the doors. Face coverings should be worn if required by government advice, and both drivers and passengers should follow the social distancing rules set by the government when at all possible. Where possible passengers should use the seats in the rear of the vehicle and using the seat next to the driver as the last option. For vehicles that are convertibles the roof could be down ‘where practical’ but both passengers and drivers should apply a little common sense during the current situation, what we do not want is a windswept Bride arriving at her wedding.
What if the ‘Vehicle Owner Cancels’: If the vehicle owner has to cancel your booking due to illness or because of self isolation/quarantine then they will do all they can to either provide a replacement driver for the vehicle you booked, or change the vehicle and vehicle owner to one who is able to carry out the booking on their behalf, as long as you agree with and accept the replacement offered all will proceed as normal. If the owner is not able to replace the driver for the booked vehicle, or the replacement vehicle is not acceptable to the client then the vehicle owner will be responsible for directly refunding the client all monies the client originally paid via Premier Carriage, including the deposit. However, if the client contacts Premier Carriage we may be able to arrange a replacement vehicle from our vast portfolio, please bear in mind that if the replacement the client chooses is of a different price the cost may vary, either up or down, but the client will be advised of the cost so they can agree this before we change the vehicle over.
What if the ‘Client Cancels’: If the client has to cancel the booking due to illness or because of self isolation/quarantine regardless of whether this is voluntary or a government requirement the client would forfeit their deposit as the deposit is a non-refundable payment and these funds have already been expended for administration services and other costs to date. If the client advises of cancellation over 43 days before the wedding date then the deposit is the only amount they would forfeit, however if the client advises within 42 days of the wedding date they would then forfeit both deposit and any additional money they have paid the vehicle owner via the Premier Carriage online payment facility. Remember, if you wish to cancel it can only be accepted in writing [email].
What if the ‘Client Postpones’: Although it is not known how long the pandemic will last, it is only a temporary pandemic, and as that is the reason for the client wishing to cancel it is assumed the client will still wish to get married at some point in the near future so most vehicle owners [suppliers] will take this into consideration if it involves a postponement rather than a cancellation by simply changing to a future date where everything else remains the same. By postponing rather than cancelling your payments will simply be transferred to the revised date without loss. If the client has not yet set a new date they should advise Premier Carriage as soon as they can to avoid their originally chosen vehicle being booked by others. However this may not always be possible depending on which future date you are postponing to so should not be taken as guaranteed, therefore the standard terms and conditions shown on this website will always be those to which you should refer whether cancelling or postponing as they form your legal contract between both parties. Remember, if you wish to postpone it will need to be advised in writing [email].
Can Premier Carriage help in these situations: Premier Carriage will do all it can to help the client in these situations but it must be remembered Premier Carriage is a separate business entirely, not associated with the wedding car companies and private vehicle owners advertising their vehicles on this website, however vehicle owners do rely on Premier Carriage for a fair proportion of interest in their vehicles resulting in their bookings and as such Premier Carriage may be able to suggest to the owner the refunding of some of the balance money paid, the standard deposit being non-refundable, so for example if certain parts of the itinerary would not then become an outlay for the vehicle owner, like Fuel, city Zonal and Congestion Charges, possibly chauffeurs wages etc.. this would then help those advising of cancellation within 42 days of the wedding after their balance has been paid. Although postponing should ensure your outlay is protected we will of course always do our best for the client whatever they decide but it must be made quite clear that Premier Carriage has no control over the specific vehicle owner/company the client contracted and is therefore unable to offer any guarantee that a partial refund of any sort will be offered by them.
My financial outlay, is it protected ? This would have been a decision taken by the client at the time of arranging their wedding or booking a supplier as to whether to safeguard their outlay and a wedding insurance policy has always been the way to provide cover for events affecting a wedding with most available for a relatively low cost, some under £20 to protect the entire wedding outlay. Throughout our website, and based over many years experience we have advised wedding insurance cover is considered and taken out by clients as soon as the wedding date is known as this will provide cover from that date onwards. Although we were and still are unable to recommend any particular company, you may wish to read our FAQ 46. With regard to the specific Coronavirus COVID-19 global pandemic, Clients and their Wedding Guests, Wedding Venues, every Wedding Supplier including Vehicle Owners, Chauffeurs, and Premier Carriage will all be affected personally, financially or both by this most damaging and unpredicted pandemic, we hope the advice provided on our website was of help to the client in making an informed decision about whether to protect their financial outlay with wedding insurance.
Postponed Dates: When you receive your updated itinerary for the revised date you must ensure the new wedding date shown is correct as this itinerary is the same as the vehicle owner providing your transport will receive. Due to Covid-19 we have had to change dates for well over 1,500 bookings which is unprecedented and some of these 1,500 + involved date changes twice, although we have every confidence the itinerary is correct based on the revised information you provided we are a forward thinking company and wish to take every step possible to avoid human error, by making this simple check you are ensuring human error has no chance to occur. Please read our FAQ 71 on changes and avoidable issues.
Note: For future weddings, the client should always ensure any policy they may choose covers them for the specific situations they are looking for, as some insurance companies may have amended their cover for new policies since the coronavirus global pandemic became established.