During these ever-changing times with the pandemic disrupting life, we have listed our “Covid-Policy” below which we hope will re-assure both those couples with their wedding transport already booked, and those looking to book. We hope our policy helps in any decision you need to make, with possible options for consideration.
In 2021 we celebrate 25 Years in the Wedding Car Hire industry, we know we can offer you confidence and peace of mind when booking your wedding transport with Premier Carriage, so rest assured any payments you make, or have made, are safe and secure. We are certainly not going anywhere, and are looking forward to the next 25 years. So, now you know we’re here for the long haul let’s answer some frequently asked questions:
Yes – If you’ve already booked a vehicle and would like to change the date we will be happy to offer assistance in arranging the new date free of charge, no matter if it is for 2021, 2022 or 2023 and no matter how many times you need to postpone. Any money already paid is secure and will not be lost. If you do not have a new date yet, we will simply place your payment/s on hold until you get back to us with a date.
No – There are no administration fees for changing your wedding to a new date due to the Covid-19 Pandemic, no matter how many times you need to change dates. The only time your balance may change is if you require additional services, for example and extension to hire time already booked or a large increase to the total mileage you require the vehicle to do. Some vehicles have seasonal prices so depending on the new date this balance could go up or down. We will let you know well in advance if your changes mean an increase or decrease to the total hire cost.
Yes – If you are cancelling due to Covid-19 lockdown imposed by the government over the period your wedding is booked which means your wedding can no longer take place you will be entitled to a full refund of the money paid less any reasonable costs if already expended on your behalf by the vehicle supplier up to the date of cancellation. Costs if deducted by the supplier would need to be due to an outlay already spent and specific to your own wedding booking prior to them being notified of cancellation. There are no cancellation fees if you need to cancel. A reduction in guest numbers although not ideal means the wedding could still take place albeit not as originally planned, therefore as the vehicle is not banned from taking passengers cancelling the vehicle could mean a lost deposit, but speak to your vehicle supplier directly as they may well be very flexible in the current situation. Under these specific circumstances where fewer guest numbers are imposed postponing to a later date could be a better option to consider and of course your full payment would be secure even if the supplier has already spent out funds in relation to your booking.
We will require something in writing from you for security purposes, this ensures your date is not changed or your booking cancelled without your knowledge. Simply send us your instructions by replying to any of the emails we sent you previously.
Naturally we are always happy to answer any questions you may have or clarify any points you are unsure of.
In the mean-time stay safe and keep well.
Didier Di Mario, Managing Director – Premier Carriage