Premier Carriage Terms & Conditions

By accessing this website you are confirming you have read, understood and accepted these Terms & Conditions of Use, Disclaimer and Privacy Policy in full and agree to be bound by them. By booking a vehicle you are also accepting the Terms & Conditions of Hire and agree to be bound by them.   If you do not accept and agree to them you must leave this website and not use the facilities it offers.  This website and its content including all text and photographs is protected by Copyright with All Rights Reserved.

You,  Your, The Client, Clients,  The Hirer, The Hirers

Refer to the person/s making the booking, and/or those actually using the service/s advertised, and/or those viewing this website.

Vehicle Owner/s,  Owners

Refer to the private independent owner/s of the vehicle/s and/or the business/company belonging to the vehicle owner/s who provide their vehicle/s and operate under their own or their business name.

Premier Carriage, We, Us, Our

Refers to The Premier Carriage Company of Bournemouth Ltd its Directors and/or Employees providing marketing and administration services for vehicle owners.

Premier Carriage is a nationwide wedding transport marketing company offering the client access to one of the UK’s largest portfolios of wedding cars viewable on one website by bringing together individual vehicle owners, established wedding transport businesses and private enthusiast car owners, most from exclusive and famous car clubs who are able to display their vehicles in one place keeping their advertising costs to a minimum while reaching a wider audience and who offer their cherished, prize winning and sometimes very rare vehicles for Wedding Hire, and Film & TV work with many of these vehicles not available for hire elsewhere.  This online portfolio also provides total convenience for the client who can not only find all of their local wedding vehicles advertised on this one website, even vehicles belonging to owners who do not have their own websites can be found here, so even more beneficial.  Although the directors and employees of Premier Carriage have some of their own vehicles advertised on this website Premier Carriage is a separate independent company and is not affiliated with the vehicle owners or their businesses.  Premier Carriage does not hire in or sub contract vehicles, or act as principal and remains simply and exclusively a national marketing portal for and on behalf of wedding transport owners.  Premier Carriage is therefore unable to accept liability or responsibility whatsoever for any complaint or claim with regard to the vehicle or service provided by the independent vehicle owners that occur either prior to or on the wedding day.  The responsibilities of Premier Carriage relate to the administration side of the service provided by Premier Carriage by managing the correspondence between client and vehicle owner from the initial quote right up until the wedding day itself at the request of the vehicle owners.  The services of Premier Carriage are paid by the vehicle owner/s not the client, the prices quoted on this website are therefore the same as those the client would have been quoted direct, however additional benefits are gained by using the Premier Carriage website and booking facility, not only are we a well known, long established and experienced company but we have actually been monitoring the performance of vehicle owners since 1996 and will not hesitate to remove those from this website that repeatedly fall short of the standards the client and the wedding industry as a whole expect. The client can therefore have confidence this website showcases wedding transport from owners which have been reviewed by previous clients and monitored by Premier Carriage to ensure only the very best professionals are displayed. What better recommendation can you have than from previous Brides and Grooms that have used the vehicle and service before.  No wedding transport owner will remove their vehicles from their own website if they repeatedly fail to provide a professional service, but Premier Carriage will remove them from ours, Guaranteed !

Quotes are provided in good faith based on the assumption vehicles are still available for hire but availability will always be subject to our receiving confirmation from the vehicle owners at the time of making a booking. Whilst all reasonable care has been taken to ensure information contained on this website is accurate and up to date Premier Carriage cannot offer an absolute guarantee, accordingly Premier Carriage will not in any circumstances be liable for any losses, costs, claims or demands, howsoever arising, whether directly or indirectly from the use of any vehicle, information, advice or photograph contained or referred to on this site or upon any linked site. Further, we should explain that all information contained on this site and any other information given by Premier Carriage or its Directors or Employees is intended to be by way of guidance only and whilst it is believed to be accurate it remains for you to check that you are entirely satisfied that any vehicle you intend to hire meets your particular requirements, particularly in terms of its colour shade, condition, accessories and accessibility. You should also check with each owner that they can provide precisely the service and presentation style that you require for your special occasion and Premier Carriage, should you wish, will be happy to arrange a private appointment for you to view any vehicle and meet the owner and/or chauffeur personally for this express purpose.

Most clients however will book a vehicle based on the photographs displayed on the website and should therefore be aware the vehicle description may be based on the owner’s interpretation of their vehicle’s attributes, accessories, colour shades whether painted or wrapped and any enhancements that may have been fitted or added to provide a vehicle suitable for wedding hire, you must also understand that each owner inevitably regards their vehicle as being special and you must take into account the natural differences that will apply between a modern vehicle and a vehicle that is of classic or vintage age, this must be considered when booking a particular type or style of car to ensure it will be suitable and practical for your purposes and for the time of year of the wedding. Premier Carriage makes no representation or gives any warranties whatsoever as to the quality, accuracy or completeness of any information provided by the vehicle owners.

Prices shown on this website are for guidance only and are subject to confirmation prior to your booking the vehicle/s. The price of each vehicle shown on the website may be adjusted up or down by the vehicle owner at any time, however once a booking is confirmed it will remain at the agreed price for the agreed itinerary. Quotes are valid for up to two months. We reserve the right to amend any information on this website at any time.  All rights to photographs, graphic content, text content and programme coding displayed on this website belong to or are licensed to Premier Carriage. We regularly check other website’s, Trading Standards will be informed of all copyright infringements.  We will also take immediate legal action against any person or company who by infringement of our copyright or any owner’s rights takes any part of this website’s content, including any photograph, any text content or personal communication details with a view to copy, amend or alter any of the above or use for their own purpose whether business or private unless express permission has been given first in writing from Premier Carriage.  Warning ! All material on this website has been duplicated, dated and registered to protect our copyright.  Other materials used, such as brand names, logos or company names are also protected by copyright, trademark and other laws. Premier Carriage will not be responsible for any infringement of copyright laws resulting from materials (photograph, text or graphic) supplied by the Vehicle Owner/s. You are only permitted to copy or print extracts of the material for your own personal use as long as this is unconnected with a business, either now or in the future.  You may not use any of this material for displaying for commercial or public purposes.

You agree to indemnify and hold Premier Carriage and its Directors and Employees harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Premier Carriage arising out of any breach by you of these terms and conditions of this website. Premier Carriage endeavours to make this website available on a continuous basis but it cannot warrant that it will be available 24 hours a day or that it will be free from errors or viruses or other harmful components.

Premier Carriage cannot accept a booking enquiry/reservation by any persons under the age of 18. Your personal details will only be used by Premier Carriage in connection with the hiring service provided by the vehicle owners displaying on this website. We will not supply your details to other third parties unconnected with Premier Carriage and will not send you further information unless it is requested. The law requires all website owners to advise when a website uses cookies to store information on your computer to ensure you are happy with this, therefore by using our site you are deemed to have accepted the terms of our privacy policy. Some cookies on this site are essential and the site will not work as expected without them, these cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visits to the site or enhance your experience of the site, they do not record your personal information.  All computers have the ability to decline cookies and this can be done by activating the setting on your browser which enables you to decline the cookies.  If you do choose to decline cookies you may be unable to access particular parts of our website and some nice features of the site may be unavailable.  If you do not activate the decline cookies setting on your browser and/or continue to view our website you will be giving your consent for us to use cookies as previously detailed and your acceptance of our privacy policy. Advertisers on our site or on any linked sites may also use cookies over which we have no control. Such cookies [if used] would be downloaded once you click on advertisements or other links on our website. Contents of electronic mail including attachments sent to you by Premier Carriage as a result of an enquiry or booking are to be treated as confidential and intended solely for the use of the person/s to whom they are addressed.  Any views or comments expressed in either email’s or verbally may not reflect the views of Premier Carriage, the company.  You must not take any action in reliance of them and may not use, copy or disclose the content except for the purpose for which they have been sent.  Internet and tele-communications are not secure and neither the sender or Premier Carriage accept legal responsibility for the content or accept liability for any damage sustained from viruses or other harmful components as a result of email’s and advise you to carry out your own virus checks before opening any attachment.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and under the exclusive jurisdiction of the English courts.  Premier Carriage is incorporated as a Private Limited Company registered in England & Wales, company number 4319797.

The Premier Carriage Company of Bournemouth Ltd (“Premier Carriage”) Terms & Conditions of Hire

1. When Inside or Entering / Exiting the Vehicle

It is the client’s responsibility to ensure they collect their luggage & personal items when leaving the car/s, Premier Carriage and/or the vehicle owners do not accept liability for items left in cars or the responsibility for forwarding on such items. If champagne or another type of drink is served or provided Premier Carriage and/or the vehicles owner will not be held liable for damage to clothing or injury to persons caused by spillage, airborne corks or glass breakage, howsoever caused. The driver retains the right to refuse to convey any passenger who in the opinion of the driver appears to be under the influence of alcohol or other substance and whose condition may put the driver, the vehicle or other passengers at risk. Passengers are assumed to be of a reasonable normal weight to height ratio, however drivers retain the right not to convey passengers if on collection, and in the opinion of the driver the vehicle could become heavily overladen, this would be of special concern for some older Classic and Vintage vehicles.  The client should inform Premier Carriage at the time of booking if they have concerns over space and weight limitations and we will do our best to resolve this delicate issue before the wedding day so all passengers may travel in comfort. Vehicles will have been fully valeted before leaving base, in event of passenger illness in the vehicle the cost of a full interior valet and any time lost may be charged. It is the responsibility of the wearer to ensure their clothing avoids close proximity or contact with car areas that naturally could produce dirt or grease such as the tyres, exhaust pipes, door shuts/hinges etc. Premier Carriage and/or the vehicle owners will not be held liable for soiled or damaged clothing.

2. Damage to the Vehicle

The client is responsible for any damage to the vehicle exterior and interior during the hire caused by their own, the bridal party or their guests actions or inactions unless loss or damage was directly caused by Premier Carriage, it‘s employees or the vehicle owners and/or drivers. Damage also includes, but is not limited to, that caused by clothing studs, zips or sequins, military swords etc.. We recommend you allow the chauffeur/s to open the doors for you especially when entering or exiting the vehicle on main roads, close to buildings or other vehicles. The terms & conditions in no. 3 below advise on damage caused by unsuitable road surfaces. Please see insurance note in this websites FAQ section, Q46.

3. Advising, Confirming & Changes to Itinerary Details

It is the client’s responsibility to check the confirmation sent by Premier Carriage to ensure it details their full and correct requirements and must advise Premier Carriage if any requests they have made are not listed as anything not listed may not be delivered. Premier Carriage and/or vehicle owners/drivers will not be held responsible for incorrectly advised information. Clients must advise Premier Carriage not later than 28 days prior to the wedding if they require a specific route to be followed or intend to travel to another destination or require additional trips other than those originally notified on their reservation form and shown on our confirmation. Sometimes wedding planning does not go as intended, so if you need to change your times or amend any other information with your booking it’s no problem we won’t charge you a penny however Premier Carriage reserves the right to make a small admin charge if ‘constant and repeated’ changes and/or updates to the originally notified itinerary are requested.  Changes should be advised as early as possible but not later than 21 days before the wedding, although we will still do our very best within this timescale to make the changes for you Premier Carriage is unable to guarantee changes requested within 21 days will be possible, for example if due to subsequent driver commitments and/or UK Law driver working time directive limitations especially later collection times at night where the requirement for change encompasses the early hours of the following morning and as a result that days commitments become affected, so always best to ensure the correct collection times have been advised in the first instance at the booking stage. Vehicle Owners may at their discretion make a small charge if the client requests within 28 days of the wedding a specific route to be followed after the vehicle owner has already carried out a route check for the direct route, however this will only be considered if a further check on the clients new route is required. If changes or updates to the originally advised itinerary are required this must be advised in writing or email to Premier Carriage, not direct to the vehicle owner/s unless this is a last minute request when our offices are closed. Changes to itineraries will not be accepted over the telephone. Premier Carriage will send an amended itinerary to both the client and vehicle owner every time the client requests changes or updates. It is the client’s responsibility to ensure they receive an amended itinerary every time they request changes and/or make updates and upon receipt must check their new requirements are correct. When sending changes via letter or email clients must not automatically assume their changes have been received as emails and letters can go astray so the client must always assume their changes have not been received until they receive an updated itinerary from Premier Carriage showing the requested changes. Clients must contact Premier Carriage if they are not in receipt of an amended itinerary 48 hours after requesting changes and/or updates as in the event we have not received the communication the previous itinerary without the changes will still be in place. Clients must also ensure sufficient time has been allowed for the trip/s required especially if more than one trip to the ceremony venue is planned using the same car, client’s must therefore consider the travel time in each direction plus 5 minutes minimum turnaround time at both ends and if the car is a vintage or classic car remember these do not travel at the speed of today’s cars, usually no more than 40mph, so better to allow more time than less. Premier Carriage will accept the original itinerary or the latest amended itinerary is correct and to the client’s exact requirements unless the client advises Premier Carriage otherwise in writing. Premier Carriage and/or vehicle owners can only confirm the arrival time at the first collection address, this will be fifteen minutes before this first departure which will also be the on duty start time, timings for any subsequent trips are dependent on factors outside our control once departed from the collection address, ie traffic, photographers, guests, passengers etc. To avoid errors and to ensure vehicle owners operate to the client’s latest requirements vehicle owners must destroy all earlier itinerary confirmations on receipt of or being advised of a revised itinerary. Client’s must advise at the time of booking if any part of their journey is not over a normal standard tarmac surface, for example an unmade up road, track or narrow lane with growth protruding into the pathway of vehicles, or through fords, streams or if raised speed humps are present as prior assessment of suitability for the vehicle/s may be required, in all cases your chauffeur reserves the right on the day not to take vehicles along unsuitable road surfaces if damage to the vehicles bodywork or its underside could be caused, this is of particular concern for Buses with low boarding platforms, longer wheelbase and limousine style vehicles with lower underside clearance and the client accepts this. The client accepts it may not always be possible for Premier Carriage to give complete confirmation of access to specific venues and/or for specific vehicles as being an office based company we are unable to visit every possible venue or be aware of clearance limits for each particular vehicle therefore the client should advise the vehicle owner directly if they have any concerns about access to a particular venue as the vehicle owner will be the best person to clarify this and will be aware of their vehicle limitations and may well have visited the venue/s previously, alternatively the venue may be able to offer some guidance.  Premier Carriage and/or vehicle owners will advise on access to the best of their ability based on previous engagements at venues but will not be held liable for the inability of a specific vehicle to access any venue due to unsuitable road surfaces or obstructions as described above.  In the case of taller double deck buses further restrictions may apply including overhanging trees, cables, wires and turning places therefore for double deck buses only, the contract will not be considered in place regardless of whether a deposit has been paid until a satisfactory route check has been completed. Premier Carriage, the vehicle owner/s and/or drivers will not be held responsible for vehicle inaccessibility to any address in the clients itinerary, but rest assured the driver will stop as close to the address as reasonably possible and the client accepts this could happen at venues where unsuitable road surfaces or obstructions may exist.  Timings are provided by the client, if the client does not provide these we will use online route finding services like AA and Multi Map for route timings, however clients are responsible for checking these to ensure the timings allowed for their journey/s are correct and to their exact requirements as these are the same details given to the vehicle owner/s responsible for carrying out the duty. If requested Premier Carriage will offer guidance on timings but will not under any circumstances be held liable should our guidance or the online route finding timings prove inaccurate.  As a sensible precaution and as itineraries are frequently amended Premier Carriage ‘requires’ the client as part of these terms and conditions to make direct contact, not with Premier Carriage, but with the actual vehicle owner/s contracted to carry out their itinerary to run over the finalised requirements approximately 7-10 days prior to the wedding day then should any problems come to light they can then be rectified before they occur. Vehicle owners contact details are shown on all itinerary confirmations. Premier Carriage requires all clients to read this websites FAQ section [Q15] which in the unlikely event of a situation happening on the wedding day itself offers positive and constructive advice, it also offers advice of what to do just prior to the wedding day. The client confirms Premier Carriage, its employees and/or vehicle owners will not be held liable should a problem occur on the wedding day because the client has not followed this sensible requirement. If the client is having difficulty making contact with their contracted owner in the week running up to the wedding day please advise Premier Carriage, but do not leave this until the last minute. Unless a specific route has been requested Chauffeurs and/or owners will decide the best route to be taken however if a client decides to change these on the day and deviate from the planned route directions may need to be offered. If a wedding is not local to the vehicles base it may not always be possible to carry out a prior route check therefore satellite navigation may be used. As satellite navigation can at times be misleading, the vehicle owner/chauffeur must also ensure they are familiar with the route to be taken beforehand by checking out their itinerary via paper maps before departing base, however the client must also accept if they are hiring a vehicle that is not local to the area of their wedding some intricate directions may need to be clarified with the chauffeur at the time. The Premier Carriage Company of Bournemouth Ltd acting at the request of the vehicle owner/s reserves the right to vary the price and/or availability, if the information given on the clients reservation form is different from that of the original enquiry/booking.  Occasionally even the best plans can overrun for a variety of reasons so your chauffeur/s will always try to be as flexible as possible, therefore should a situation arise on the actual day of the hire requiring the trips to be carried out or the vehicle and drivers time in attendance to be increased from those originally paid for and advised on the itinerary the client agrees to pay the chauffeur/s cash on the day for the additional time or mileage requested unless a prior arrangement with the vehicle owner/s has been made for the client to be invoiced after the event and the client confirms they agree to this. Without payment being made on the day prior to extending the hire time and/or increasing the agreed mileage, or prior agreement of payment by later invoice the contract will be deemed as completed and ended at the original time currently paid up to and shown on the clients itinerary and the client understands and agrees to this.  Vehicles shown on this website are only available to hire for Weddings, Wedding Blessings, Civil Partnerships, Film & TV and some for Funerals, any other type of hire requires special licences and different insurance requirements, should a booking be misrepresented and made under the banner of permitted hire which on collection turns out to be another type of uninsured hire passengers will not legally be permitted to travel, the vehicle will therefore depart back to base and all monies paid will be forfeited. If a vehicle for another type of event is required please ask as we may be able to offer alternative suggestions.

4. Quotes, Confirmation & Payments

The booking is not confirmed until receipt of the completed reservation form and securing reservation deposit for each vehicle and in the case of cheques the payment is cleared. By paying a deposit or full or part payment and/or by ticking the agreement box on the reservation form the client is confirming they have read these terms and conditions, they understand them and accept them in full and agree to be bound by them. Premier Carriage does not act as principal, or sub contract vehicles and as such the client acknowledges Premier Carriage receives deposit and balance payments on behalf of the owner/s of the vehicle/s and all such payments paid to Premier Carriage become the entitlement/property of the contracted vehicle owner/s directly upon receipt by Premier Carriage, the client fully acknowledges therefore that their payment/s are in transit and confirms Premier Carriage is to transfer their payment/s to the account of the specific contracted vehicle owner on the clients behalf therefore in the unlikely event a vehicle owner is subsequently unable to provide their booked vehicle for whatever reason, or the client has cause to enter into a dispute with the vehicle owner/s or their company and consider a refund to be payable the client is confirming, regardless of what form their payment was made by, they fully understand and agree that any repayment due must be refunded directly from the vehicle owner/s they have contracted to provide the vehicle/s, not from Premier Carriage. Confirmation will be sent to the client on receipt of the reservation deposit and completed reservation form, this will include all instructions received to date including payments made and due, where information requested has not been supplied your further instructions in writing will be awaited in due course. Quotes will remain adjustable until a deposit has been received, however in the unlikely event a quote has been incorrectly calculated due to human error this may be corrected as long as Premier Carriage has sent notification of the error to the client within 21 days of making their booking, the client may then either accept the corrected quote or cancel the reservation and receive a full refund of all monies paid. If the client subsequently changes their itinerary trips or requires the original hire time extended or shortened an adjustment may be made to the quoted price accordingly.  The client receives a quote based on the initial information provided for the hire of the vehicle as shown and described on the website at the time of the quote,  this includes the number of trips advised to Premier Carriage at that time and pays a deposit and/or full payment as acceptance of that quote, should the client later decide to add additional trips and/or mileage on top of those originally advised and quoted each additional mile required will be at the standard rate of £3, add on trips or mileage will not be considered part of the inclusive mileage from the original quote. If the client subsequently changes their itinerary prior to the wedding day resulting in the total ‘base to base’ mileage to be reduced the original quote agreed and accepted will not alter. Stop offs for additional photographs en-route from the ceremony venue to the reception venue will not incur additional charges unless the proposed stop off location deviates from the direct route or the time required extends beyond that quoted and paid for. Quotes remain adjustable until we are advised of all journeys required.  As quotes and subsequent bookings can be made many months apart when booking a vehicle clients must ensure the vehicle/s they require are still the same as that quoted for by reviewing the live website at the time of booking in case recent changes have been made, they must not rely on saved and possibly outdated copies of the website, although quotes are valid for up to two months the client agrees that when making reservations they do so based on the website photos and descriptions as currently displayed on the day of the booking.  Clients must advise Premier Carriage if, after paying their deposit they have not received after 14 days formal confirmation of their booking which will show the deposit has been received, Premier Carriage will not be held liable for booking misplacements or loss of reserved vehicle/s if the client fails to advise us. Clients must always complete the online reservation form before they make their deposit payment into our account as the reservation form advises when, how and where the payment has come from and advises which booking to credit the payment. Premier Carriage will not be held liable for loss of the reserved vehicle/s if a deposit payment received has come from a source or name not advised to us on the reservation form and the booking reference number has not been used and we are therefore unable to match the credit to a booking, this will apply also if a cheque arrives from a source not previously advised to us and without a booking reference number on the reverse. Vehicle owners agree to, on receipt of the full and final balance, provide the vehicle/s requested on your reservation form, and will transport to and/or from the designated destination/s as requested on your reservation form, only those persons listed on the reservation form either by name or by number. On the wedding day should an itinerary overrun the hours the client has requested and paid for then an additional payment for the extra time required must either be paid in cash on the day to the chauffeur or directly upon invoice from the vehicle owner/s after the wedding day and the client agrees to this.  Unless the hire time requested increases or the original trips and mileage advised increases, all bookings are guaranteed to remain fixed at the quoted price, however as some reservations are made nearly two years in advance of the wedding date vehicle owners reserve the right only if deemed really necessary to make a reasonable adjustment to the agreed charge to cover any excessive rises in fuel and insurance costs but only if the wedding date is 15 months or more from the day the booking was originally made. The balance can be paid at any time convenient to the client in advance of the wedding date but in all cases to be received not later than 42 days before the booked date. Non receipt of the balance by the final due date shown on the clients confirmation may result in cancellation of the booking or an administration charge added in pursuant of the overdue balance unless we have agreed a later date for payment. See FAQ section, Q45 & Q35.  Vehicles will not be provided unless the full outstanding balance has been paid prior to the wedding day.

5. Passenger Safety and Comfort

Premier Carriage requires vehicle owners/chauffeurs to abide by UK law. UK law requires all persons to wear seat belts in vehicles where fitted. Where vehicles are not fitted with seatbelts due to their classic and vintage age exemption clients must take into consideration this safety aspect prior to booking such vehicles, each vehicle page on the website advises if the vehicle has seatbelts fitted, modern vehicles will usually have the normal shoulder style seat belt however some may have lap straps and others none especially if a classic or vintage vehicle. The following website has details provided by the government and we require all clients, vehicle owners and their drivers to read this.  Child seating and safety requirements required by law can be amended and/or changed at any time it is therefore the responsibility of  Clients/Parents/Guardians to ensure they are fully aware of the current lawful requirements for any child under 14 years travelling in vehicles they are hiring, this also applies to the drivers of vehicles. Vehicles are not allowed by law to carry more persons than the vehicles seating capacity. The client must advise on the reservation form if a child using any vehicle will be under 14 years of age on the proposed travel date stating their age at the date of travel. For vehicles that have seat belts fitted the client is responsible for ensuring the correct type and size of child restraint ie Child Seat/Booster Seat for each child travelling as required by law is provided and is correctly fitted by an adult member of the wedding party, the driver should also double check to ensure child restraints are fitted correctly. The driver has the ultimate responsibility and final say as to whether a child travels in their vehicle if there are any doubts as to the restraint the client has provided.  At least one adult member [18yrs +] of the wedding party must accompany children when travelling. We have a No Smoking policy in all vehicles and respectfully ask you not to smoke when inside the cars. Food items must not be consumed inside the vehicle/s. In event of very severe weather causing hazardous driving conditions e.g snow, thick fog, ice or flood the vehicle owner/s should they consider driver and passenger safety could be put at risk reserve the right to either cancel the booking or if available replace the vehicle booked to one better equipped to cope with such extreme driving conditions, it is solely the vehicle owner/chauffeur who will make this decision, not Premier Carriage, and the owner and/or chauffeur will base their decision from handling experience of the particular vehicle/s booked and weather/road condition reports from the media and/or motoring organisations and will advise the client at the earliest opportunity of the situation, in the very rare event of last minute cancellations refunds will be made but will be at the discretion of and solely by the contracted vehicle owner/s not Premier Carriage, however the standard reservation deposit/s would not be included in any refund as extreme weather conditions would  be considered an unforeseen act of god outside the control of the vehicle owner/s or Premier Carriage and administration and other expenses already expended will still need to be met, we therefore recommend clients wishing to protect their payment in full consider wedding insurance covering service provider cancellations caused by extreme weather related problems. Although cancellation is rare and would only be considered in extreme conditions, passenger safety being paramount, Premier Carriage advises all clients to have their own back up travel plans in place especially if their wedding is taking place over the traditional winter period in case of last minute weather related problems preventing their hired vehicle from carrying out its booked itinerary. If the vehicle hired is a classic or vintage vehicle this may become more applicable at any time of the year as their lighting, signalling equipment, windscreen wipers, braking systems and general road handling is entirely different from today’s modern vehicles equipped with the safety aspects of ABS and other modern electrical and computerised workings.  The owners/drivers are experienced in handling their specific classic and vintage vehicles in most weather however if you feel travelling in a vehicle with such period electrical and mechanical workings may be of concern on the day then we would recommend you consider booking a more modern vehicle to provide you with a little more peace of mind, this decision of course is down to the hirer.  UK law states hand held mobile phones are illegal to use when driving, even hands free could be distracting, therefore should a client wish to make urgent contact with their chauffeur on the day the client must understand their chauffeur will not answer the phone if driving, but will respond to messages left as soon as they have stopped and it is safe and legal to do so.  It is the vehicle owner/s and/or driver/s, not Premier Carriage, who are entirely and solely responsible for the vehicle/s they provide and for the safety of those they transport in their vehicles and the client understands and agrees to this, clients must not book or travel in vehicles if they do not accept this.

6. Breakdown or Unavailability of Booked Vehicle

Even the most lovingly cared for and regularly maintained vehicles may at some time in their life break down or require unscheduled maintenance, The Premier Carriage Company of Bournemouth Ltd, it’s directors and employees and/or vehicle owners shall not be held responsible in the unlikely event that any vehicle reserved or in use suffers such breakdown or accident or other circumstances arise unforeseen at the time of reservation that prevents the booked vehicle/s from carrying out the clients itinerary. Vehicle owners in such circumstances will immediately and directly inform the client of the situation and then take steps to safeguard the interest of the client either by offering alternative transport from those they have available or by sourcing a replacement elsewhere. Premier Carriage provides a marketing, booking and clerical service on behalf of vehicle owners only, it does not sub-contract the vehicle/s or operate them in the name of Premier Carriage and therefore plays no part in the contract and is not responsible for replacing vehicles, it is the vehicle owner who is solely responsible for rectifying the situation however vehicle owners must also advise Premier Carriage of the situation so we may be ready to assist the client with a replacement vehicle should they require our help.  We will always have options to help in the event a problem occurs with a booked vehicle before the wedding day as long as sufficient time is given.  If a similar vehicle of the same make, model and colour is available this will be substituted without the need to inform the client beforehand. Hire charges will be adjusted to reflect any variation in cost for the replacement vehicle chosen by the client or if an acceptable replacement is not available either direct from the owner or from those available in the Premier Carriage portfolio the vehicle owner will refund all monies paid for the unavailable vehicle so the client may source an acceptable replacement from another company and the client agrees to this.  Where the non-availability of a vehicle occurs after Premier Carriage has paid out the clients funds to the originally contracted vehicle owner the client acknowledges they must obtain a full refund direct from that original owner. If the client requires a replacement car from the Premier Carriage portfolio they will be entering into a new agreement with a new vehicle owner therefore payment must be made as normal for the replacement vehicle whether or not at the time the originally contracted owner has still to refund payment to the client. If a substitute needs to be made urgently on the wedding day itself or very close to the wedding day vehicle owner/s will aim to provide as near a match to the original vehicle if possible however most of the cars are unique so to provide an exact match may be unachievable especially at very short notice and the client accepts and understands this. For vehicles that experience a breakdown/failure during the actual itinerary being carried out a reimbursement will be made by the vehicle owner/s and may be proportionate, they will take into account any trip/s containing passengers listed in the clients itinerary that were already completed or partly carried out prior to the problem manifesting itself and the costs of a replacement vehicle if able to be provided, up to a complete refund of the full amount paid for the problem vehicle if a replacement vehicle was unavailable and the whole itinerary was unable to be fulfilled, reimbursement or compensating claims will not exceed a full refund of that vehicles hire charge and the client agrees to this and agrees to make no further claims against The Premier Carriage Company of Bournemouth Ltd, it’s employees or the contracted vehicle owners/drivers in the above described circumstances. The client confirms they understand in the rare event mechanical problems arise with vintage and classic cars the rectification of such problems may take longer than with modern cars where parts are readily available on the shelf, in some cases parts for classic and vintage vehicles may need to be manufactured and the timescale for such will be controlled by the specialist companies and therefore outside of the vehicle owners control. Premier Carriage and its employees have no control over owners vehicles and will not under any circumstances be held liable in the unlikely event a booked vehicle is sold, modified in any way, unable to be provided, complete or fully complete the booked itinerary for whatever reason, liability will lay completely with the contracted vehicle owner/s who will be solely responsible for resolving the situation and for refunding the clients full deposit and balances paid if they are unable to provide an alternative vehicle acceptable to the client and the client understands and agrees to this, in addition vehicle owners by requesting Premier Carriage to advertise and carry out the administration work for their vehicle bookings confirm and agree under such circumstances they will still be liable to Premier Carriage for any agreed fee for the services already carried out on their behalf.  If replacement vehicle/s are subsequently provided via the Premier Carriage portfolio for the booking unable to be carried out it will become a new contract between the client and the new vehicle owner and Premier Carriage and the new vehicle owner, the previous owner will have no part in the new contract as their contract was unable to be fulfilled and therefore terminated. Vehicle owners agree to settle any dispute and/or refund any amount agreed with the client within seven days of the dispute being brought to their attention. Premier Carriage will be more than happy to offer help to the client in finding a suitable replacement from our extensive portfolio should the client request this.  To ensure Premier Carriage only acts for the most professional wedding car providers Premier Carriage will, if it considers a vehicle owner/chauffeur has by their action/s brought the marketing name of Premier Carriage into disrepute, immediately remove that owner’s vehicle/s from our portfolio for the benefit of future clients.  The vehicle owner will still be liable to Premier Carriage for any fee agreed for our services already carried out on their behalf.  In event of a vehicle breakdown or non-availability of a vehicle due to circumstances unforeseen at the time of reservation you accept that Premier Carriage and/or the vehicle owners may in some instances need to request the services of other companies in order to rescue the situation for the client, however in these cases responsibility or liability is not accepted for the other companies vehicles or the service they provide. Premier Carriage does not sub contract vehicles.  If booking a modern car you accept that vehicle owners retain the right to upgrade their vehicle/s from time to time to a newer model, if this happens vehicle owners will advise the client and guarantee bookings transferred to the new vehicle/s will remain at the originally quoted price, not increased.  In event the exterior shade/colour of the vehicle is different from that originally booked the client may either accept this, or change their booking to another suitable vehicle in the Premier Carriage portfolio, or will have the right to cancel the replacement car and receive a full refund by the vehicle owner of all monies paid for the vehicle in question.  If changing to another vehicle in the Premier Carriage portfolio prices may be adjusted as appropriate.

7. Contract and Contractual Obligations

When hiring any vehicle via the Premier Carriage website the hirer’s contract will be entirely with the owner/s of the vehicles being hired or their business if a Ltd company, not with Premier Carriage, the services  of Premier Carriage are administration only and its duties are carried out for and on behalf of and at the request of independent individual vehicle owners and/or small established wedding car business owners.  Premier Carriage is an independent marketing company not affiliated with vehicle owners. The services of Premier Carriage are paid for by the vehicle owners, not the hirer. Premier Carriage’s services to the client end at close of business the day prior to the wedding, thereafter the vehicle owners take over  the reigns and are fully responsible for whatever happens on the wedding day.  The hire charge paid by the client is for transportation only and includes the whole of the itinerary as requested by the client but does not guarantee timings although every effort will of course be made to adhere to the departure and arrival times required. If an unforeseen last minute situation arises with the allocated planned driver, for example accident or illness a substitute driver may need to be provided at very short notice in order to transport the client as per their schedule, although the number one priority will be to provide the service exactly as advertised it may not always be possible for the replacement driver at short notice to be attired as described on the website or be fully familiar with the route therefore satellite navigation may be relied upon, fortunately these are very rare situations and as this will not affect the actual transportation of the client refunds will not be made under these circumstances.  If a problem occurs on the actual wedding day it is not the responsibility of Premier Carriage to resolve it, the responsibility for resolving any problem or situation lies solely with the vehicle owner who the client has contracted to provide their vehicle and services, and by making a booking the client is confirming they fully understand, accept and agree that Premier Carriage will not be held liable or accountable for problems occurring on the actual wedding day. By advertising their vehicles on the Premier Carriage website and/or acceptance of the booking vehicle owners are confirming they agree and accept their contract is direct with the client and confirm they alone are solely and fully liable for any event or incident that occurs on the wedding day.  By advertising their vehicles on the Premier Carriage website vehicle owners are confirming they are responsible for providing their vehicle/s in a roadworthy condition as required by UK law, in good cosmetic condition, properly maintained and in full working order and will ensure they are valeted inside and out before departing base. Premier Carriage does not own, or act as principal, or sub-contract vehicles and therefore simply provides a portfolio/register of wedding transport and provides a complimentary quotation and booking service to the client on behalf of the wedding car owner/s, Premier Carriage does not itself provide the vehicle, the product or the service on the wedding day, as such it is for the client to satisfy themselves that any vehicle they wish to hire is suitable for their needs, meets the standards they require and the vehicle owner/s responsible for carrying out their contractual obligations to the client can provide exactly the style of service required. Premier Carriage has no control over owner’s vehicles and the client therefore accepts Premier Carriage is not responsible if a booked vehicle is subsequently unable to be provided for whatever reason and by paying a deposit and/or ticking the acceptance box online the client is confirming they understand and accept this. If a booking has been made which involves vehicles from different owners and one of the owners is unable to provide their vehicle/s the contractual arrangements with the remaining owner/s will still remain in place. Premier Carriage understands website descriptions and/or pictures may not always depict a vehicle as accurately as seeing the vehicle in person so will be happy to arrange a private appointment for clients to view any car and meet the owner and/or chauffeur for this express purpose. You therefore confirm Premier Carriage and its employees will not be held liable in the unlikely event of a dispute between the client and the contracted vehicle owner/s with regard to the vehicle or the service the owner/s have provided, or were to provide, or are due to provide, and you confirm and agree that as Premier Carriage’s services to the client are finally completed on the night prior to the wedding in the unlikely event a problem should occur on the wedding day itself you will only use your individual contracted vehicle owners name or their own company name when discussing or broadcasting a negative situation and that you will not make negative remarks either verbally or written, or publish on any other website negative comments to malign the good name of ‘Premier Carriage’ for situations occurring on the wedding day, or before, that ‘Premier Carriage’ is clearly not responsible for [see Terms & Conditions 10].  Premier Carriage is therefore unable to become involved in the unlikely event of a dispute and the client in making the booking fully agrees to this.  Premier Carriage may at any time cease providing it’s complimentary services to the client on behalf of the contracted vehicle owner/s however in this unlikely event these terms and conditions will remain in force as they form the clients agreement with both the vehicle owner/s and Premier Carriage, in this event the contracted vehicle owner/s will then take over the direct responsibility for the booking and any changes or updates subsequently requested by the client and all future contact will be between client and contracted owner directly. Vehicle owners will advise Premier Carriage and the client if their contact details differ from those shown on the itinerary confirmation and by accepting the clients booking the owners are confirming this. Vehicle owners are solely responsible for ensuring they have the required licences and insurances for their vehicles and drivers as required by law, Premier Carriage does not have sight of individual documents, insurance policies, MOT’s and licences, the client therefore confirms they will not hold Premier Carriage and its employees responsible or liable for ensuring the required documents are in place and valid and by paying a deposit or full payment the client is confirming they understand, accept and agree to this. By advertising their vehicles on this website vehicle owners are confirming any documents, insurance policies or licences as required by law for their vehicles and drivers are current and in place. Clients are advised should they have any concerns about the vehicle/s they wish to hire they view the vehicle/s and meet the vehicle owner.  If in the unlikely event after receiving full payment a vehicle owner then fails to provide their vehicle or services for any reason the vehicle owner agrees to refund the client the full hire cost of their booked vehicle without delay but in all cases not later than seven days after the booked wedding date.  In the event a vehicle is en-route to a collection address and encounters a problem which could result in a delay to the arrival at the collection address the chauffeur must immediately contact the client to inform them of the approximate arrival time, vehicle owners confirm they will instruct their chauffeurs to always carry out this practice, mobile signal permitting and mobile phone driving laws adhered to.  The ‘end of hire’ time occurs when the vehicle and its occupants have arrived safely at the final destination address shown on the itinerary and no further trip has been planned for that car, the vehicle/s duty will then be considered completed and therefore it will be free to depart back to base unless requested by the client to remain for additional photographs etc.., chauffeurs will inform a principal member of the wedding party before leaving for this purpose, principals being Bride/Groom/Best Man/Adult Bridesmaid/Usher or Bride’s parent/s. The text ‘this vehicles hire paid up to’ or ‘hire paid until’ shown on the itinerary refers to the time after which additional charges will become due, it does not refer to the end of hire time. These terms and conditions are those all vehicle owners advertising their vehicles on the Premier Carriage website will operate under unless they advise Premier Carriage in writing before accepting a booking, otherwise by advertising their vehicles on this website vehicle owners are confirming and agreeing to these terms and conditions in full which will therefore form the basis of the contract between the client and vehicle owner, the client and Premier Carriage and the vehicle owner and Premier Carriage.

8. Limitation of Liability

Premier Carriage, its employees and/or the vehicle owners and/or drivers will not be held liable or responsible for situations caused by circumstances outside of their control resulting in late arrivals at collection addresses, ceremonies or receptions, delays or cancellations to ceremonies or receptions, missed appointments, missed photographic opportunities, missed travel connections, delays by utilising one vehicle on multiple trips to the same destination,  clients not departing the collection address at the stated time, traffic congestion, incorrectly advised timings, vehicle breakdowns, tyre punctures or other circumstances beyond their control not listed above.

9. Cancellation, Deposits, Balances and Refunds

The hirer reserves the right to cancel their booking at any time. Although the initial standard deposit is non-refundable if you cancel we are happy to transfer your deposit to any other date or should you wish to cancel completely we will refund any other money you have paid for the quoted car hire, no quibbles. Unlike some companies we do not see the need to penalise you and charge a percentage of the hire cost on a sliding scale  just because you need to cancel many months before your wedding,  therefore any amount paid over and above the standard reservation deposit for the car hire is fully refundable if written cancellation is received 43 days or more before the booked date, however if little or no notice is given then full payment may be claimed by the vehicle owner/s if cancellation is advised 42 days or less before the booked date but this will usually be less any costs not expended at the time of cancellation, fuel for example.  For vehicles that have hire charges priced lower than the normal standard deposit the full amount of the lower hire charge will be deemed as the deposit and treated accordingly. Premier Carriage is a commercial agent acting for and on behalf of the vehicle owners and is therefore exempt from the Payment Services Directive [PSD2], this means we are permitted to pass on card processing fees however we are not permitted to make a profit by adding anything on top.  Processing fees are minimal and typically less than 1%.  If the client chooses to pay their deposit or balance using the paypal or credit card facility any processing fees charged by their credit card company or paypal will not be refundable as these are not part of the vehicle hire charge.  Should a chargeback be made against Premier Carriage it will generate a £20 minimum fee to cover any costs the designated card payment provider will have levied on Premier Carriage, should this later be reversed the client will be reimbursed.  If a balance payment results in a chargeback fee levied against Premier Carriage the booking will not proceed unless any fee charged to Premier Carriage is paid in addition to the balance due. If a client pays a deposit and the deposit payment is later disputed the booking will be cancelled and will not be re-instated to that client unless the chargeback fee levied against Premier Carriage is paid in addition to the normal deposit required. Payments received from the client will be applied to their account to pay off the total in the following order – Vehicle Deposit, Admin Charge [if applicable], Paypal or Credit Card Fee [if applicable], remaining Vehicle Balance.  In the rare event a cancellation is made after accruing an admin charge for requesting ‘excessive and repeated’ changes this will be payable before cancellation can take effect, if the client has already paid more than the standard deposit and accrued an admin charge this will be deducted from the total paid prior to the balance being refunded. All cancellations must be notified to Premier Carriage by email or in writing, cancellations will not be accepted over the telephone.  On receipt, Premier Carriage will also confirm the booking cancellation to the hirer in writing or by email which the hirer must then retain until after the cancelled wedding date as their proof of cancellation.  The hirer must inform Premier Carriage if within 7 days of the date the cancellation is made they have not received our letter or email confirming the cancellation, the hirer must not automatically assume their cancellation request has been received and actioned.  It is the hirers responsibility to cancel the booking if the vehicle/s are no longer required, if the client does not advise Premier Carriage they wish to cancel their booking the contract with the vehicle/s owner will still be in place and the full balance outstanding plus any accrued admin charge will still be payable should we subsequently learn within 43 days of the wedding date the vehicle/s are no longer required and the client understands and agrees to this.  In event of cancellation of a booked vehicle by the client and in all cases the reservation deposit is non-refundable regardless of which method of payment was used to make payment or the amount of time passing since payment was made as the deposit covers the initial administration costs of Premier Carriage on behalf of the vehicle owner which will have already been completed, we advise clients to consider wedding insurance to cover non-refundable payments.  If you choose to pay your initial deposit or balance via the Paypal facility or by Credit Card Premier Carriage will need to add a small percentage to the transaction amount to cover part of the fees Premier Carriage has to pay in order to receive your funds.  There is no charge to pay by Debit Card, Bank Transfer or Cash. If there are special circumstances which require a refund of a deposit or balance payment which the client chose to pay via Paypal or Credit Card this will be refunded less the fees Premier Carriage had to pay to receive your payment.  If a vehicle owner is unable to carry out the booked itinerary and no other vehicle was provided the full deposit and balance would be refundable to the client direct by the vehicle owner but would not include any Paypal or Credit card fees incurred by the client.  Clients may pay their remaining balance any time and at their convenience as long as it is received by Premier Carriage not later than 42 days prior to the wedding date, non-receipt of the full and correct balance by this final due date will incur an administration charge of £20 should we need to send more than two courtesy reminders for the late payment unless the client has advised Premier Carriage before the final due date and a later payment date has been mutually agreed. Clients therefore agree to pay their full balance on or prior to the final due date and accept it is not the responsibility for Premier Carriage to remind them.  At 30 days prior to the wedding vehicle owners and/or Premier Carriage reserve the right to re-book the vehicle/s to other clients if the full balance outstanding has not been received unless the client has agreed an extended final due date with Premier Carriage.  Changing the wedding date after a booking has been confirmed is deemed as a cancellation, however if a new date is set and your originally booked car/s are available for the revised date your existing booking would be transferred to the new date without loss of deposit, however an administration fee may be charged if the transfer also involves a complete change of itinerary in addition to the date and a review of the hire charge may be made by the vehicle owner if the revised date is in a future year.  If the client decides to postpone the wedding date to a future date in later years but has not yet decided on a date, in order to keep the contract in place and safeguard their initial deposit instead of cancelling and losing it an additional £100 guarantee deposit will be required which will of course be deducted from the final balance when due, if the client subsequently cancels this postponed later date the additional guarantee deposit plus the initial deposit will be forfeited. Original deposits are unable to be held over indefinitely, therefore if a new wedding date has not been set and an additional guarantee deposit has not been received the existing booking will be cancelled and the original deposit will be forfeited. Deposits are non-transferable to other persons for different weddings. If a client cancels their booking then subsequently wishes to re-instate it an administration fee will be charged to re-set up the booking.  It will be deemed a cancellation if prior to the wedding date clients wish to change vehicle/s from those originally booked, however there would be no loss of deposit if the vehicle/s you are changing to belong to the same owner as those originally booked, we therefore advise clients ensure the car/s they are considering booking are suitable for their needs and passenger carrying capability before making a booking. If clients cancel a vehicle it will be deemed a cancellation of the whole existing contract except where this contained more than one vehicle, in which case an amended contract would be raised for the remaining vehicle/s. If a discount was originally given for booking vehicles as a pair, as a bonus for an additional car, or for any other reason this courtesy discount will no longer apply and the amended contract will show the remaining car/s re-quoted at the current standard price.  Although the deposit for the cancelled vehicle would be lost there would be no loss of deposit for the remaining vehicle/s as deposits would be transferred to the amended contract. Changes to itineraries which would then require the booked vehicle to operate outside of its stated maximum area of operation will also be considered a cancellation unless the owner agrees to travel the further distance. Changes to wedding dates from a weekday wedding to a weekend wedding where a discount has been given for a weekday will result in the weekend price becoming payable, if a weekend wedding is changed to a weekday wedding no discount will apply if that vehicle has a lower weekday rate as the weekend slot booked and then vacated may not be able to be re-booked. A securing deposit for each car is required when booking, if the same car is booked to return for a late evening collection in addition to the daytime wedding only one deposit is payable. If the car chosen to collect late at night is not one of those used during the daytime wedding a further deposit would be required for this car.  Payments by cheque are no longer accepted except in exceptional circumstances, in all cases payment by cheque will not be accepted within 42 days of the wedding.  If a client subsequently pays funds directly into our account by cheque within 42 days of the wedding this will not be accepted as payment, therefore the amount due must be re-paid by the notified method.  Late cheque payments paid into our account by the client should be cancelled or stopped, those that have not been stopped will of course be fully refunded but a refund will not be made until we have assurance from our bank the funds are confirmed as paid and are unable to be drawn back by the clients bank. Clients requesting champagne may cancel this at any time if it is subsequently not required, however cancelling this additional service will not be possible where there are less than 30 days to the wedding date as the owner will by then already have purchased it for you.  For cancellations due to extreme weather conditions see T&C [5]. Although the possibility of cancellation is not usually a consideration at the time of planning and booking Premier Carriage strongly recommends you consider the option of a low cost wedding insurance to cover you for such eventualities as wedding cancellation expenses, missed flights, travel delays, accidental vehicle damage, insolvent service providers and other possible wedding related situations.  Please see our FAQ section, Q46 for information on insurance, and Q35 for payments by cheque.

10.  Protecting the Good Name of ‘Premier Carriage’

Premier Carriage is an office based marketing and administration company and provides its services to the client from initial enquiry right up to the close of business on the night prior to the wedding, thereafter the reigns are handed to the contracted vehicle owner/s to carry out the clients itinerary. The marketing and booking services of Premier Carriage are provided without charge to the client and are carried out at the request of the vehicle owners who pay Premier Carriage a fee for marketing their vehicles and the associated administration thereof. Vehicle owners carry out their contractual obligations to the client in their own or in their company name, not in the name of Premier Carriage. Clients agree that as Premier Carriage is an independent company which simply provides an online portfolio of wedding transport and a complimentary administration service on behalf of the vehicle owners they or any other person connected with the client must not use, write or broadcast derogative or negative remarks about ‘Premier Carriage’ should they have cause to complain about anything that happens on the actual wedding day with regard to the vehicle, the chauffeur service provided or to a booked vehicle before their wedding day.  To malign the good name of ‘Premier Carriage’ for a negative experience encountered on or before the wedding day that could lead a reasonable person to think less well of the company by a situation that Premier Carriage was not responsible for and was clearly not caused by the actions or in-actions of our office staff would be considered defamatory, totally misplaced and would be vigorously defended regardless of the medium or portal used to print or broadcast comments or reviews that are inaccurate, exaggerated or untrue. The client therefore agrees to protect and uphold the good name of ‘Premier Carriage’ unless they have cause to complain about anything that is marketing or administration related and wholly caused by the actions of our office staff, in all cases the client agrees as Premier Carriage provides its services free of charge to the client Premier Carriage’s own liability if at fault will not exceed any payment amount received from the vehicle owner for managing the booking for the particular vehicle in question.  Furthermore the client, or any persons connected with the client, agree not to review any independent vehicle owners performance or their businesses online using review websites such as Google, Facebook, Yelp etc.. that links the review to the ‘Premier Carriage’ website without first contacting Premier Carriage and gaining permission, failure to do so may tarnish the reputation of every other excellent vehicle owner advertised on the Premier Carriage website.  Reviews of an independent vehicle owners performance should only be made from Google, Facebook, Yelp etc.. if it can be linked to that particular independent owners own wedding business website, the details of which will be provided on the clients itinerary.   Alternatively, or in addition, Premier Carriage will be more than happy to upload the clients review of their experience to that particular owners own vehicle page on the ‘Premier Carriage’ website so future clients can make an informed decision about their vehicle or the service they provided thereby ensuring the review will only relate to that particular owners business and vehicle the client hired, not all others.  Clients can also be assured Premier Carriage will remove vehicles from our website belonging to those owners who repeatedly fail to deliver a professional service, we therefore encourage clients to keep us informed of their experiences on the day, which hopefully will all be good.    In view of the correct and appropriate review options that are available  Premier Carriage will always take legal advice against any person that attempts to damage our own excellent reputation and that of other independent vehicle owners by posting a negative review about the business owner and/or vehicle they hired and then links the review to the ‘Premier Carriage’ website in general via sites like Google or Facebook when clearly neither Premier Carriage or our other vehicle owners were involved or at fault.  Premier Carriage has put in place safeguards based on a wealth of experience to help protect the client by ensuring problems do not occur and will therefore not in any way be considered at fault or liable if the advice in the appropriate FAQ’s and requirements shown in the terms and conditions have not been acted upon by the client. Comments or views expressed in emails, by telephone or other communication types are deemed those of the author and/or communicator and not necessarily those of Premier Carriage.  Complaints about non-office related situations should be made to the independent vehicle owner or the wedding car business responsible for carrying out the contractual obligations to the client.  Premier Carriage will advise the client of the vehicle owner’s name, company and contact details which will be shown on the client’s itinerary and sent on receipt of the deposit or first payment so the client will be fully aware who their contract is with and to who their complaint should be directed if needed.  Premier Carriage will always forward on Compliments or Complaints to the appropriate owner and will also keep a copy on file for monitoring purposes. Please read this website’s FAQ section, Q39

11. Viewing Appointments & Liability

To ensure the vehicle/s you wish to hire are right for your wedding day we are happy to arrange a private appointment for you to view any vehicle at their garage units or individual owner’s private homes.  When viewing vehicles at a private home or other premises you agree and confirm that Premier Carriage, it’s employees and/or vehicle owners will not be held liable for damage, accident or other experience to you or any member of your party or your property and that you and all members of your party when attending arranged viewings do so entirely at your own risk. Please be advised none of the vehicles shown on this website are garaged at the Premier Carriage office address and are therefore not available to view at this address.  All viewings and bookings will be on a ‘first come first served basis’ therefore clients wishing to actually book a vehicle before another clients future planned viewing date of that vehicle will always take priority. Remember in the peak season there can be many people after the same car, if you like it others will too.  The exception to this is on the actual day of a pre-arranged viewing whereby the client attending the viewing will always take priority. Vehicle owners are solely responsible for checking to ensure their vehicle/s are available for the clients wedding date before accepting a viewing arranged on their behalf by Premier Carriage and the client confirms they understand viewings are arranged on this basis. Vehicle owners agree to inform both the client and Premier Carriage before the viewing if their vehicle/s subsequently become booked or are otherwise unavailable for the clients wedding date. Once a client has viewed the vehicle/s they will become available for others to view or book unless they advise Premier Carriage after the viewing that they wish to book.

12.  Protecting your Payments

Premier Carriage advises all clients to consider wedding insurance cover for possible eventualities such as wedding cancellation expenses to cover against loss of deposits and other payments made to service providers in the event the client needs to cancel their wedding or a service provider fails to provide their service to the client due to insolvency or other reasons.  Please read this website’s FAQ section, Q46.

13.  Displaying of Client Comments & Photographs

Clients who very kindly send letters and emails after the wedding commenting on the vehicles and the service provided are granting their permission to Premier Carriage to display these letters and/or their content on this website but only for the purpose of providing references for future clients. We will not display private addresses or phone numbers. On the odd occasion Premier Carriage may arrange for our own photographer to discreetly take photographs of our vehicles during a wedding itinerary, these would be for display on our own website only and for the purpose as a helpful guide for future Bride & Groom’s so they may see photos of the vehicles in previous operation. Occasionally these may contain pictures of the Bride & Groom and other members of the wedding party, the client is also granting permission for these to be displayed on this website unless we have been advised prior to the wedding day that the client does not wish this, in which case our photographer would not be present and we would respect the clients wishes. The client confirms that Premier Carriage may, if not advised beforehand display such photographs.  We also co-operate with local wedding photographers to share wedding photos of our vehicles for marketing purposes only which may be used across our website, social media and other advertising platforms if used such as 3rd Party Websites and/or magazine/book publications.  Wedding photographers will have granted us permission to display their copyrighted material, however as a professional company we will always take into consideration the wishes of any person shown in those photos should they require us not to display certain photos through our own website and/or other advertising platforms and we will respect and honour their wishes.

14.  Owners Displaying Vehicles

By requesting Premier Carriage to advertise their vehicles on this website vehicle owners are confirming their vehicle/s will be presented in good cosmetic condition and in working order and will have been valeted inside and out before leaving base and that the vehicle/s will arrive at the first collection address at or before the time stated on their itinerary and that they will provide a professional service to the client. Vehicle owners understand and agree that at times the client may reserve more than one vehicle from different owners and therefore it is more practical to provide a simple set of standard Terms and Conditions to provide uniformity amongst different owners and for the client, therefore owners agree to operate to the terms and conditions shown on this website unless they advise Premier Carriage differently in writing prior to requesting the uploading of their vehicles and/or before accepting a booking.  Vehicle owners agree they will always operate in their own or their company name when carrying out the wedding itinerary, not in the name of Premier Carriage, and confirm Premier Carriage only provides initial marketing and administration services on the owners behalf and at their request and does not sub contract their vehicles or employ vehicle owners or their drivers and therefore plays no part in the contract of which they confirm will be direct between the client and the vehicle owner. Vehicle owners will check the itinerary sent to them by Premier Carriage and upon receipt will advise Premier Carriage immediately if there is a problem with the itinerary that prevents, or could prevent, the booked vehicle from carrying out the itinerary as required. Clients payments received by Premier Carriage on the vehicle owners behalf become the entitlement and property of the vehicle owners immediately upon receipt by Premier Carriage however unless requesting otherwise vehicle owners confirm Premier Carriage may hold their deposits until the balance is received then forward to their bank account at the agreed time prior to the wedding date the full amount of funds received for their vehicle/s less the fee the vehicle owner has agreed to pay Premier Carriage for its administration services of which owners confirm should be deducted from their funds before transferring the balance to their bank account.  If Premier Carriage inadvertently pays an incorrect amount to the vehicle owner Premier Carriage will by bank transfer pay any shortfall to the owner the same day it is realised, equally so if Premier Carriage transfers an amount to an owner that is higher than that agreed for the hire in question then that owner shall repay by bank transfer the over payment to Premier Carriage on the same day it has been notified.  If for any reason a vehicle owner is unable to provide the booked vehicle or provide a replacement vehicle acceptable to the client any monies being held by Premier Carriage on behalf of the owner will immediately be paid to the owner so they may refund the client directly. Owner/s agree to refund the client directly within seven days the full amount the client has paid for their unavailable vehicle which will also include the payment they have agreed Premier Carriage to deduct for administration of the booking on the vehicle owners behalf. The fee payable by the owner to Premier Carriage is still payable if the owner is not able to provide a replacement acceptable to the client as the initial marketing and associated administrative services will have already been completed by Premier Carriage on that owners behalf. By advertising their vehicles on this website owners are confirming they understand and agree fully with the client refund/fees policy. Should a vehicle owner be unable to source a replacement vehicle themselves and require Premier Carriage to do this on their behalf the owner may be charged a small fee for the additional services and time involved if a high number of bookings are affected. Vehicle owners are able to advertise their vehicles on this website free of charge, Premier Carriage will set aside time to prepare and upload photos and prepare text and other information to provide an advertising platform for each vehicle, in turn vehicle owners confirm their vehicles will be available for wedding hire marketing on this website for a minimum of 12 months in order for Premier Carriage to try and recoup its initial costs in setting up each vehicle page, if vehicle owners wish to remove their vehicle/s within 12 months of being uploaded to the website an amount equal to one commission fee per vehicle will be payable to Premier Carriage to cover the initial set up costs unless the vehicle in question has already achieved at least one booking via this website in which case the fee is not payable, vehicle owners by requesting to advertise their vehicle/s on this website are confirming they agree to this.  After 12 months of continuous display the removal fee is not payable. If the vehicle owner makes major modifications to their vehicle after the client has booked it based on photographs the owner originally supplied to Premier Carriage and the vehicle then looks totally different, for example a change of colour, then the vehicle owner must advise the client directly and Premier Carriage without delay. If the client is not happy with the modifications then the owner must immediately provide a full refund to the client of all monies paid so they can source a replacement vehicle without delay, the refund must also include the amount they have agreed Premier Carriage to deduct as their fee for the original administration of the booking. Before the owners vehicle can be marketed again Premier Carriage will require new up to date photographs and until such time as they are received their vehicle will be removed from the website. Clients understand and accept that Premier Carriage has no control over owners vehicles and therefore will not be held liable or responsible for any modifications they make, however if Premier Carriage is made aware of planned modifications before they occur we would always advise the client at the earliest opportunity. Photographs of vehicle/s taken by our own photographer are the copyright of Premier Carriage and are for marketing purposes by Premier Carriage only, vehicle owners are not permitted to use these for their own additional marketing and/or advertising either directly or indirectly unless they have written permission from Premier Carriage to do so.  Owners advertising their vehicles on this website grant permission for images sent to Premier Carriage by the owner/s via electronic or other means, or those downloaded from their website or from their other social advertising mediums to be displayed throughout our own advertising mediums as long as they are used strictly for marketing purposes of their vehicles only. For certain types of specialised transport like ‘Horse and Carriages’ owners may still advertise on this website, however as livestock is involved all communication we receive from the client including requests for quotes are forwarded directly on to the Horse & Carriage owners who are best qualified to offer quotes and answer queries. Premier Carriage will agree an annual advertising fee with the owner which covers up to a 12 month period. Owners may remove their specialised transport within the advertising period however refunds would not be made. Premier Carriage is not responsible or liable for incorrect information about specialised forms of transport like Horse & Carriages and provides an advertising platform only, all owners are responsible for ensuring their advertising page/s on our website show the correct information and are updated as required regardless of whether theirs is a specialised form of transport or of normal vehicle type.

15. School Prom Car Hire & Private Hire

Some of the vehicles shown on our website are available for other types of hire in addition to Wedding Hire.  Vehicles available for Proms and Private Hire require different insurances and licences to those required for Wedding Hire so only a limited selection are available, furthermore Premier Carriage is exclusively a Wedding Car hire company and therefore will only be able to offer quotes and availability for vehicles for Wedding Hire.   When we receive an enquiry for a vehicle that is for a Prom, Birthday, Stag Night, Hen Night, Trip to the Races etc.. we will send this to the appropriate vehicle owner who will respond ‘directly’ to you with availability and a quote.  Premier Carriage is not involved with the booking process or turn round time for quotations by the owner or the service provided on the day and is not responsible for ensuring the specific insurance and licences required by UK law are held by the vehicle owner, and by viewing vehicles on this website and requesting quotes and availability for School Proms and/or other Private Hire events the client confirms they understand and accept that Premier Carriage bears no part in the contract, the service provided or the provision of the vehicle whatsoever.  Our FAQ pages and Terms & Conditions relate to our business of Wedding Hire and not to Proms and/or other types of Private Hire unless specifically mentioned.

16. Terms & Conditions – Synopsis

The terms and conditions of hire shown on this website will supersede and override any other printed terms and conditions. They are to be read in conjunction with this websites terms and conditions of use and disclaimer and the questions and in depth answers given in this website’s FAQ section. We reserve the right to make reasonable amendments to these terms and conditions at any time without prior notice, we also reserve the right to change or end any current free offer, free membership, free vouchers or products or free draw at any time without prior notice in which event the hire agreement shall still remain in force and the client agrees they will not be entitled to refunds or compensation based on the withdrawal of free memberships, offers, draws, vouchers or products, or temporary malfunction of vehicle ancillary equipment not related to vehicle movement e.g. Television, DVD etc..  These terms and conditions will supersede and override all contractual terms and conditions of any other contracting party howsoever and whenever communicated.  If any term or condition is found to be invalid due to any regulation or law the remainder of the terms and conditions in the agreement will not be invalid as they shall be separated from the invalid term or condition and shall therefore not impair the validity of those remaining terms and conditions. All material on this website is protected by copyright with all rights reserved. The Premier Carriage Company of Bournemouth Ltd is a private limited company registered in England & Wales registration number 4319797. The registered company address is shown on the ‘Contact’ page of this website.

We Offer Our Support, if Needed !    By ticking the box on the reservation form you are re-confirming you fully understand and accept the agreement to provide the vehicle and service is solely between the client and vehicle owner and that  ‘Premier Carriage’ [the company] does not provide or sub contract the vehicle and service on the actual wedding day and is therefore not responsible or liable in the ‘unlikely’ event of a problem, and that you or any member of the wedding party will not use the good name of ‘Premier Carriage’ in a way likely to cause others to assume ‘Premier Carriage’ was at fault.  Assuming the client has fully complied with the above Terms and Conditions Premier Carriage will do everything possible to help the client should they request this by offering our experience to help resolve a situation in the unlikely event of a complaint relating to the vehicle and/or service provided on the wedding day that the client has not been able to resolve with the vehicle owner directly. The aim is to achieve a conclusion both vehicle owner and client are happy with, however the client accepts Premier Carriage ‘without obligation’ will be offering support as a courtesy in good faith and is unable to guarantee a specific outcome.