Frequently Asked Questions
Booking & Payment
Important - Must Read
On The Day
In which area do you provide your wedding services.
Ours is a Single [A to B] Journey as our ceremony and reception are at the same venue therefore no onward trip after the ceremony is required, how long do we have the car for?
Do you provide your vehicles for Civil Partnership Ceremonies?
Will Premier Carriage book cars out for other weddings on the same day?
Can we view a car before we make a decision to book?
Do you carry out weddings during the week?
Will our Chauffeur be wearing a uniform and cap?
Will you vary from your Church Wedding and Single Journey [A to B] scenarios detailed?
What is the policy on the suitability of Groom’s Cars and their pricing?
We may have an additional passenger to squeeze into the car, do we need to inform you?
Do we need to inform you if we have children requiring child seats or booster seats?
Can you provide transport to the airport or docks for our honeymoon departure?
Could you return to the reception venue later at night to collect the Bride & Groom and/or guests ?
We have visited quite a few wedding fairs but have not seen your company at them
Why do we need to contact someone else about ‘Directly Marketed’ transport and their prices?
We only need the car for a very short trip and minimal time, so why does an [A to B] single journey cost the same or only slightly lower than a full wedding itinerary price
Some vintage cars show they’re available for weddings within 50 miles from base but ‘Further by Arrangement’ has also been added, does this mean they will be available further than 50 miles from base?
Contacting us by Phone, Email and Royal Mail
How do we submit a Review or make a Complaint ?
Should we advise when booking if we have luggage, wheelchairs etc that need to be carried in the car boot?
What is the difference between an A to B wedding, a Full wedding and a Late Availability wedding?
Do you provide vehicles for other special events, apart from weddings?
How do we contact you when your office is closed?
How Many Passenger Seats in Vintage & Classic Cars ?
Do we have One Contact for All Vehicles we book, ie Quotes, Viewings, Payments, Changes and Ongoing Advice ?
Promotional Event – We would like one of your cars, what do we do?
Films & Television – We would like one of your cars, what do we do?
How many Wedding Cars will we need?
Why choose Premier Carriage for our Wedding Cars?
What type of car should we choose for our wedding?
Do you provide Wedding Cars to the Isle of Wight?
Can we make a personal visit to your office?
Can we pay extra if we need more time on the day
Are Quotes Automated, When will I get a Reply
Do we need to complete an online form for quotes
Does a quote confirm a vehicles availability
What are the Wedding Industry Awards
Important Dates to Remember for Your Diary
Are vehicles shown the exact cars we are hiring ?
How do I get a Quote ?
Can you provide a Standby Back-Up vehicle