In the unlikely event we need to make a complaint who should we contact.

We certainly hope you will be very happy with the services we provide, however should you have need to make a complaint about anything relating to the office based service you have received from 'Premier Carriage' from first contact up to the close of business on the day prior to the wedding day then you should contact the Managing Director of Premier Carriage 'Michael' on 01202 822659 during office hours Monday to Friday - 9am to 3pm, or anytime via email at:

If your complaint relates to anything that has happened to a booked vehicle prior to the wedding day or on the actual wedding day itself your complaint should not be directed to 'Premier Carriage' but to the independent vehicle owner or company responsible for carrying out their contractual obligations to you. You will find the vehicle owners name, contact address, and phone number/s highlighted in red print on the confirmation sent to you by Premier Carriage and listed under the details of their own particular vehicle. We will be happy to advise these details again and their email address if they are no longer to hand.

'Premier Carriage' does not provide the wedding car service itself neither does it sub-contract, Premier Carriage simply provides you with access to the largest collection of wedding cars in the UK and provides a complimentary booking service for the client on behalf of the vehicle owners, our own services are finally completed at the close of business on the day prior to the wedding thereafter we hand over the reigns to the vehicle owner/s to fulfil their contractual obligations by providing the vehicle/s and delivering the service you have paid them for.  As such Premier Carriage although happy to offer initial guidance is unable to become involved in disputes between client and vehicle owner however in order for us to monitor the service the owners have provided we would appreciate a copy of the complaint you write to them. Although 'Premier Carriage' makes no charge to the client for our own services you can be assured we monitor weddings carried out by the vehicle owners who require us to act as their booking service and are pleased to say receive an overwhelming amount of complimentary letters. We all know that sometimes the best laid plans may not always go as required for whatever reason so we welcome constructive feedback from wedding day experiences of which we hope will all be good, however it is because previous clients have given us feedback we start to build up a picture of who is a good wedding service provider and who has not delivered to their expectations. We will take note of all comments and if the same vehicle or owner receives repeated negative comments [everyone deserves a second chance] we will have no hesitation in removing those [vehicles & owners] from our website who do not come up to standard and by taking these actions those that remain are only the very best service providers as advised to us by previous clients. Because Premier Carriage is passionate about good customer service in taking these actions future clients should have some additional peace of mind when booking wedding cars shown on the Premier Carriage website. 

'Premier Carriage' enjoys an enviable reputation of excellence within the industry.  To malign the good name of 'Premier Carriage' for a negative experience occuring on the wedding day 'Premier Carriage' is clearly not responsible for would be totally misplaced, libellous and would be vigourously defended.  We respectfully refer clients to the terms and conditions shown on our website before making or broadcasting any assumptions as to where blame may lay.  Thank you for your kind understanding.

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