Do you add on any charges to the price we have been quoted.

Unless you have opted to pay by instalments [see Q58] then the answer is No, Premier Carriage provides it's booking services completely free of charge to the client, however there are certain situations when we may add an administration charge to your booking although ALL of these can be avoided, they are:

1. If a payment cheque is returned to us unpaid by the clients bank for whatever reason we will make an administration charge of £15 this will be added to the deposit due in order to re-instate the booking. If the returned cheque was for the balance payment then the outstanding amount plus £15 administration charge will become due in order for the vehicle/s to be provided.

2. The full outstanding balance can be paid at any time convenient to the client as long as this is received not later than 21 days prior to the wedding which is the final date for us to receive payment.  If your balance payment has not arrived by the due date we will send you a reminder by email, however should we subsequently need to pursue the overdue final balance after the initial reminder we may if the cleared balance has not been received 14 days prior to the wedding date make an administration charge of £15 which will be added to the balance outstanding. If wishing to make payment by cheque we would recommend this is posted early and not left near to the final due date as cheques arriving at our office within 21 days of the wedding date are unable to be accepted as payment.  The final date for the balance to reach us will be shown on your confirmation, however as we are unable to send out reminders to every customer when the final payment date is approaching a timely note kept in your diary may be helpful to you, and we thank you for your consideration.  Please see Q35 [2] re-cheques.

3. We will be more than happy to change, amend or update your itinerary details at any time, however apart from adding vehicles to your booking should you require us to update or make changes to your originally advised itinerary on more than two separate occasions an administration charge of £15 will be added to the balance outstanding. Vehicles are sometimes booked early in wedding preparations so we appreciate occasionally additional information needs to be advised or changes made to original itineraries, however due to an excessive number of changes and updates being experienced with some bookings we respectfully ask all clients not to advise of any changes or missing information until you are certain all of the final amendments or updates are to hand.  Making changes or updating missing information by drip feeding causes confusion to the vehicle owners carrying out the itinerary with continuous amendments being sent to them, not to mention the additional time this involves for our office staff. We will be more than happy to re-assure or advise by telephone at any time if you are concerned about the impact any changes you need to make may have. Therefore this administration charge can be avoided by making a note of any changes required then by email or in writing advise of all updates and changes at the one time. Changes and updates will not be accepted over the telephone.  As mentioned above we are more than happy to amend or update your itinerary at anytime, but an administration charge will be payable for more than two separate notifications. Thank you for your kind understanding.

Please note: All updates and changes should be advised  not later than 21 days prior to the wedding and before the final balance is paid as the payment amount may need to be amended [up or down] if different destinations or mileages are involved.

4.  Mail that has not been delivered to Premier Carriage due to insufficient postage being paid by the sender or indeed no postage paid at all will need to be collected at the post office sorting depot by a member of our staff as Royal Mail will no longer allow postal delivery workers to collect cash on delivery at the doorstep.  Therefore a £15 admin charge will be added to your booking if we need to make a special trip to collect your mail, this charge will also cover the postage due and excess fee we will have to pay to take delivery of the senders letter.  Previously we have always accepted mail with insufficient or no postage paid and covered the few pounds required as this used to be infrequent and was conveniently collected by the postal deliverer on re-delivery, however due to the increasing number of letters being sent with insufficient or no postage paid we will no longer cover this increasing expense especially as we need to make a special trip to the sorting office to collect it.  To ensure your mail reaches it's destination on time and admin charges are not applied to your booking please ensure that the postage has been paid and the correct postage stamp amount is affixed for the size of envelope being used. Thank you for your kind understanding.

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